Privacy policy

Privacy statement

We will take your privacy seriously, and this privacy statement explains how www.bigtree.co (collectively, "we", "we" or "our") collects, uses, shares and processes your information.

Collection and use of personal data

Personal data is information that can be used to identify you directly or indirectly. Personal data also includes anonymous data linked to information that can be used to directly or indirectly identify you. Personal data does not contain data that has been irreversibly anonymous or aggregated, so it no longer enables us to identify you, whether used in combination with other information or other information.

Promote security

We abide by the principles of legality, legality and transparency, use and process the least data within a limited purpose, and take technical and administrative measures to protect the security of data. We use personal data to help verify account and user activity and to promote security by monitoring fraud and investigating suspected or potential illegal activities or violations of our terms or policies. Such treatment is based on our legitimate interests in ensuring the safety of our products

Here is a description of the types of personal data we may collect and how to use them:

What personal data do we collect

Data you provide: when you use our products and services or interact with us, such as you create an account, contact us, participate in online surveys, use our online help or online chat tools, we will collect personal data you provide. If you make a purchase, we will collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information, as well as other account and authentication information, as well as billing, If you participate in competitions or other promotions, we may use the personal data you provide to manage those programs. Some of these activities have other rules that may contain more data about how we use personal data, so we recommend that you read these rules carefully before you participate. Communication with you: with your prior express consent, we may use personal data to send you marketing communications about our own products and services, communicate with you about your account or t

Definition of "cookies"

Cookies are small pieces of text used to store information on a web browser. Cookies are widely used to store and receive identifiers and other information on computers, phones and other devices. We also use other technologies, including data stored on your web browser or device for similar purposes, identifiers associated with your device, and other software. In this cookie statement, we refer to all these technologies as "cookies.".

Use of cookies

We use cookies to provide, protect, and improve our products and services, such as through personalized content, providing and measuring advertising, understanding user behavior, and providing a more secure experience. Please note that the specific cookies we may use depend on the specific websites and services you use.

Disclosure of personal data

We provide certain personal data to strategic partners who work with us to provide products and services or to help us market our products to our customers. We will only share personal data with these companies to provide or improve our products, services and advertising; we will not share it with third parties for marketing purposes without your express prior consent. Data disclosure or storage, transfer and processing. Performance of legal obligations: according to the mandatory laws of the EE

Your rights

We take reasonable steps to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You can file a complaint with the data protection authority regarding the handling of your personal data. In order to protect the privac

Third party websites and services

When a customer operates a link to a third-party website with which we have a relationship, we have no obligation to such third-party privacy policy. Our website, products and services may contain links to or enable you to access third-party websites, products and services. We are not responsible for the privacy practices adopted by these third parties, nor for the information or content contained in their products and services. This privacy statement only applies to data we collect through our

Changes to this Privacy Statement

Among other reasons, we may periodically change this privacy statement to keep pace with new technology, industry practices and regulatory requirements. Your continued use of our products and services after the effective date of the privacy statement means that you accept the revised privacy statement. If you do not agree to the revised privacy statement to contact us, please do not use our products or services and contact us to close any accounts you may create. Contact us if you have any quest

Return and exchange policy

All bigtree customers can enjoy our 15 day no reason free return service (refund will not include freight). Customers from mainland China, your refund will include the tariff paid when you place an order, sweeping away the concerns of overseas shopping.

To return goods, just log in to your bigtree account and go to the "my orders and returns" page.

① If you order as a tourist, please click here to return.

② If you want to exchange goods, you must return the purchased goods before placing a new order.

Please note: the returned goods must not be worn, damaged and used, with all labels and placed in the original packaging.

When the value of returned goods exceeds 5000 RMB, you need to call Chinese customer service to assist you in return (or customs clearance), please do not arrange return by yourself to avoid delay of your return period; for more details, please refer to our "return and refund" policy;

• Shoes must be returned in the original brand packaging and transport box.
• When you try on shoes, please take proper protective measures to avoid leaving nicks on the sole or damaging the shoe box.
• When trying on shoes, please try them on carefully in a clean place. For example, if the shoes are worn due to the trial, we can't accept the return of worn or stained shoes.

Remarks:

• Please try on carefully and take good care of the goods you receive, and return them in good condition when you sign. We suggest that you use the original packaging to return the goods to ensure that the goods will not be damaged during the delivery; if there is any non-compliance with the return policy, we will not accept the return.
• Please note that in terms of overseas sales, since the seller is our overseas related partner, the return refund shall be judged and operated by the relevant partner according to the above return policy.

If you want to return or cancel the customized products, please refer to the "special customized products" section below, or contact customer service assistance.

Refund (if applicable)

After receiving and checking your return, we will send you a notice of receipt by email. We will also notify you to approve or reject the refund. If you are approved, your refund will be processed and the credit limit will be automatically returned to your credit card or original payment method within a certain number of days.

Refund overdue or lost (if any)

If you have not received a refund, please check your bank account again. Then contact your credit card company, which may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all the steps and have not received a refund, please contact us at www.bigtree.co@gmail.com.

You can contact our customer service personnel at www.bigtree.co@gmail.com for the return address.

If the return is caused by the consumer, the consumer shall bear the freight. The specific cost depends on the express company you choose.

If the goods received are damaged or incorrect due to our reasons, the consumers do not need to bear the freight. No replenishment fee will be charged to the consumer when returning the goods.

Delivery and logistics policy

Article 1 in order to standardize the company's delivery management, ensure timely delivery of goods and ensure customer satisfaction, this system is hereby formulated.

Article 2 delivery audit: all items to be delivered must be subject to certain approval procedures. It is strictly prohibited to send goods without complete approval procedures.

Company delivery audit procedure:

① The customer needs to wait for the confirmation of the full payment received, and then arrange the delivery; if the customer needs to choose the payment on delivery, the customer service phone will contact the customer to confirm the purchase intention, and then arrange the delivery.

② The delivery order must be signed by the department leader, and the delivery order must be taken to the supply chain to collect goods.

Article 3 before delivery, the Logistician shall first print out the delivery order and ask the department leader to sign and pick up the goods at the warehouse. Package the goods, prepare for delivery, and finally contact the express company to pick up the goods.

Article 4 the time range of order delivery is divided into two parts:

• Processing time: 1-2 days
• Delivery time: logistics 15-30 days

Freight: please refer to the expense details generated at the time of order for specific transportation expenses

Hangmei Yuntong International Logistics Co., Ltd

Chengqi Supply Chain Logistics Co., Ltd

Huanya International Logistics Co., Ltd

Anhong Freight Co., Ltd

Terms treaty

The website is operated by www.bigtree.co; throughout the website, the terms "we", "we" and "our" refer to www.bigtree.co; www.bigtree.co provides the website, including all information, tools and services that the website can provide to you (users), provided that you accept all terms, conditions, policies and statements.

By visiting our website and / or purchasing goods from us, you are participating in our services and agree to be bound by the following terms and conditions ("terms and conditions", "terms"), including these additional terms, conditions and policies referenced herein and / or available through hyperlinks. These terms and conditions apply to all users of the site, including but not limited to browsers, suppliers, customers, merchants and / or content providers.

Please read these terms and conditions carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, you may not be able to access the website or use any services. If these terms and conditions are deemed to be offers, acceptance is expressly limited to these terms and conditions.

Any new features or tools added to the current store should also be subject to terms and conditions. You can view the latest version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions by publishing updates and / or changes on our website. It is your responsibility to review changes to this page on a regular basis. By continuing to use or visiting the site after publishing any changes, you accept them.

Part 1 - online storage terms

You may not use our products for any illegal or unauthorized purposes, or use the services in violation of any laws of your jurisdiction (including but not limited to copyright laws). You must not spread any worms or viruses or any destructive code. Breach or breach of any of the terms will result in the immediate termination of your service

Section 2 - General Conditions

We reserve the right to refuse any person's service at any time for any reason. You understand that your content (excluding credit card information) may be transmitted unencrypted and involve (a) transmission over various networks; and (b) changes to meet and adapt to the technical requirements of connected networks or devices. Credit card information is always encrypted during transmission over the network. You agree not to copy, copy, copy, sell, resell or use any part of the service, use the

Part 3 - accuracy, completeness and timeliness of information

If the information provided on this website is inaccurate, incomplete or not up-to-date, we are not responsible. The materials on this website only provide general information, which should not be used as the sole basis or sole basis for decision-making without consulting the main, more accurate, more complete or more timely information resources. Any reliance on the materials of this website is at your own risk. This website may contain some historical information. Historical information is not

Part 4 - modification of services and prices

The price of our products is subject to change without notice. We reserve the right to modify or terminate the services (or any part or content thereof) at any time without notice. We are not responsible for any modification, price change, suspension or termination of the service by you or any third party.

Part 5 - products or services (if applicable)

Some products or services may only be available online through the website. The quantity of these products or services may be limited and may be returned or exchanged only in accordance with our return policy. We have made every effort to display the colors and images of the products appearing in the store as accurately as possible. We can't guarantee that the display of any color on your computer monitor is accurate. We reserve the right to restrict the sale of our products or services to any p

Part 6 - accuracy of billing and account information

We reserve the right to reject any order you place with us. We can limit or cancel the quantity purchased by person, family or order at our discretion. These restrictions may include orders placed by the same customer account, under the same credit card, or using the same billing and / or shipping address. If we change or cancel the order, we may try to notify you by email and / or billing address / phone number provided at the time of order placement. We reserve the right to restrict or prohibi

You agree to provide up-to-date, complete and accurate purchase and account information for all purchases made in our store. You agree to immediately update your account and other information, including your email address, credit card number and expiration date, so that we can complete your transaction and contact you as needed.

For more details, please check our return policy.

Part 7 - optional tools

We may provide you access to third party tools that we neither monitor nor have any control or input over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranty, representation or condition of any kind, or endorsement. We are not responsible for the use of optional third-party tools or for any other reason. Any use of the optional tools available through the website is entirely at your own risk and discretion, and you should ensure that you ar

Part 8 - third party links

Some of the content, products and services available through our services may include materials from third parties. Third party links on this website may direct you to third party websites that have nothing to do with us. We are not responsible for checking or evaluating its content or accuracy, nor are we responsible for or liable for any third party materials or websites, or any other materials, products or services of a third party. We shall not be liable for any injury or damage to the purch

Part 9 - user comments, feedback and other comments

If, at our request, you send certain submissions (such as contest entries) or, without our request, you send ideas, suggestions, proposals, plans or other materials (collectively referred to as "comments") via online, email, post or other means, you agree that we can compile them at any time without limitation Edit, copy, publish, distribute, translate and otherwise use any comments you forward to us. We are also under no obligation (1) to keep any comments confidential. （2） Compensate for comme

Part 10 - personal information

Your personal information submitted through the store is subject to our privacy policy.

Section 11 - errors, inaccuracies and omissions

Sometimes, our website or service may contain some misprinted, inaccurate or missing information, which may be related to product description, price, promotion, discount, product transportation cost, transportation time and availability. If any information on the service or any related website is inaccurate, we reserve the right to correct any errors, inaccuracies or omissions, change or update the information or cancel the order without notice (including after you submit the order). Except as r

Part 12 - prohibition of use

In addition to the other prohibitions set forth in the terms and conditions, you are also prohibited from using the website or its content: (a) for any illegal purpose; (b) to induce others to conduct or participate in any illegal act; (c) to violate any international or British laws, rules, laws or local regulations; (d) to violate or infringe our intellectual property rights or the intellectual property rights of others; (e) Harassment, abuse, insult, injury, defamation, defamation, demeaning,

Part 13 - disclaimer; limitation of liability

We do not guarantee, represent or warrant that your use of our services will not be interrupted, timely, safe or error free. We do not guarantee the accuracy or reliability of the results that may be obtained by using the service. You agree that we will cancel or cancel the service from time to time without notice. You expressly agree to use or be unable to use the service at your own risk. The service and all products and services delivered to you through the service (unless expressly stated by

Part 14 - compensation

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any claims or demands, including any reasonable third party for your breach of these terms and conditions The attorney's fees incurred by you or the documents included as references or due to your violation of any law or third party rights.

Part 15 - severability

If any provision of these terms and conditions is determined to be illegal, invalid or unenforceable, it shall remain enforceable to the maximum extent permitted by applicable law and the unenforceable part shall be deemed to be separate from these terms and conditions. Provided that such determination shall not affect the validity and enforceability of any other remaining provisions.

Part 16 - termination

For all purposes, the obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this agreement. These terms and conditions are valid unless terminated by you or us. You may at any time notify us that you no longer wish to use our services or terminate these terms and conditions at any time when you cease using our website. If, in our sole judgment, you fail to comply with any term or provision of these terms and conditions, or we suspec

Part 17 - entire agreement

Our failure to exercise or enforce any right or provision of these terms and conditions does not constitute a waiver of that right or provision. These terms and conditions, as well as any policies or operating rules issued by us on this website or related to the services, constitute the entire agreement and understanding between you and us, and govern your use of the services, and supersede any previous or contemporaneous agreements, communications and suggestions (whether oral or written), betw

Part 18 - governing law

These terms and conditions, as well as any separate agreement we have for the provision of services to you, shall be governed by and construed in accordance with UK law.

Part 19 - changes in terms and conditions

You can view the latest version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions at our sole discretion by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. By publishing any changes to these terms and conditions, by continuing to use or visiting our website or services, you accept the changes.

Part 20 - contact information

Questions about the terms and conditions can be found at www.bigtree.co@gmail.com